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The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free. |
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Results 1 - 25 of 134 matches |
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Leverage the tacit knowledge in your organization to identify, understand, and proactively reduce risk.
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| By : Mimecast |
Published Date: Feb 05, 2010 |
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Email archiving can be implemented by subscribing to a hosted service-commonly called "software as a service" (SaaS)-or by licensing software and installing it in-house (on-premise).
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| By : Mimecast |
Published Date: Feb 05, 2010 |
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Infrastructures of potentially dozens of servers have built up around corporate email systems to provide better governance, reduced risk and improved legislative compliance - anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.
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| By : Mimecast |
Published Date: Feb 05, 2010 |
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Mimecast delivers Software-as-a-Service based enterprise email management including archiving, discovery, continuity, security and policy. By unifying disparate and fragmented email environments into one holistic service that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email.
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This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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| By : NEC |
Published Date: Aug 26, 2009 |
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This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
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| By : iCorps |
Published Date: Jun 11, 2009 |
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Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
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A proven framework for delivering business alignment and implementing best practices for IT service management.
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Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
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The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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This in-depth report explores the key considerations, including solution portfolio, partnerships and processes.
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In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
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Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
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| By : BMC ESM |
Published Date: Nov 09, 2009 |
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In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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| By : BMC ESM |
Published Date: Nov 09, 2009 |
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Through savings generated by improvements in operational efficiency you can continue to fund the IT improvements your business needs. Read a short overview of how BMC Solutions drive operational efficiency.
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| By : BMC ESM |
Published Date: Nov 09, 2009 |
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Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis, and positions BMC in the Leaders' Quadrant. Read the report
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| By : BMC ESM |
Published Date: Nov 06, 2009 |
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This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
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| By : BMC ESM |
Published Date: Nov 06, 2009 |
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As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
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| By : BMC ESM |
Published Date: Nov 06, 2009 |
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Improved Productivity, Increased Responsiveness, and More Than $5 Million in Annual Savings
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In the IBM white paper, "Achieving end-to-end information security: Five critical steps," you'll learn a more sophisticated approach to information security.
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| By : BoxTone |
Published Date: Oct 08, 2009 |
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Service and support are of the utmost importance to executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile). To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.
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This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
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In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
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