Join IDC and HP on this webcast about Mission Critical Services. Matt Healey of IDC provides insights on the adoption of consolidation, virtualization and Service Oriented Architecture as aggressive strategies to align IT more closely with business goals.

HP presents a case study of a customer who adopted Mission Critical and ITSM best practices when they implemented a new ERP systems and achieved significant improvements in inventory levels, cost of sales, and production times. Learn first hand how IT skill development and Proactive Services led to continuous process improvement and stability in a fast changing IT environment.